According to a new study, customer conflict plays a big role when it comes to service industry workers saying ‘I quit’ — and how supervisors manage that conflict helps decide whether employees stay or go.
I quit: How poor treatment by customers leads to high turnover in the service industry
According to a new study, customer conflict plays a big role when it comes to service industry workers saying ‘I quit’ — and how supervisors manage that conflict helps decide whether employees stay or go.