A new study looked at more than 1,300 retail banking sales teams in a large regional bank to explore whether groups vary in how they convert resources into performance. The study found that resources are generally helpful, but groups differ in the results they achieve. The variation is also largely associated with the group’s coordinated attention – specifically, their patterns of email communication. The findings have implications for how firms can operate more efficiently.
‘Bursty’ email communication helps groups convert resources into results
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